Refund & Return Policy
Last updated: October 29, 2026
We want you to love your fabric. If something isn't right, please tell us. We're a small shop and we read every email.
Damaged, Defective, or Wrong Items
If your order arrives damaged, has a printing flaw, is missing something, or isn't what you ordered, email Denise@threetasseldesigns.com within 14 days of delivery. Please include your order number and photos of the item and the packaging. We'll make it right with a replacement or a full refund, including shipping, and you won't pay to send anything back.
Change-of-Mind Returns
Uncut, unwashed, and unused items in their original condition, such as pre-cut bundles still in their original packaging, may be returned within 14 days of delivery. Please email us before you send anything back.
- Return shipping is paid by the buyer.
- Please use a tracked shipping method, since we can't refund a return we don't receive.
- We don't charge a restocking fee.
- Original shipping charges aren't refundable.
Once your return arrives and we've checked it, we'll refund the item price.
Final Sale Items
Because fabric is cut just for you and can't be resold once it's cut, washed, or used, these items are final sale unless they arrive damaged or wrong:
- Fabric cut to order by the yard
- Remnants and scraps
- Clearance and sale items
- Mystery bundles
About Color
We photograph our fabric in natural light so the color looks true, but every screen shows color a little differently. Fabrics from different print runs (dye lots) can also vary slightly. Small color differences from what you see on screen aren't considered a defect. If you're matching a project, message us before you buy and we'll describe the color or send an extra photo.
Refunds
Approved refunds go back to your original payment method within 5 business days. Your bank may take a few more days to post them.
Whatnot Orders
If you bought from us on Whatnot, please start any request in the Whatnot app (open the order and choose "Get help"). Whatnot's Buyer Protection Policy applies to those orders, including missing, damaged, or incorrect items and packages that never arrive, generally if you report them by the earlier of 30 days from purchase or 14 days from delivery. We respond to Whatnot requests promptly and follow Whatnot's process. Nothing in this policy limits your rights under Whatnot Buyer Protection, and Whatnot's rules apply to Whatnot orders.
Questions?
Email us at Denise@threetasseldesigns.com.
